Support Center

Product Returns

Last Updated: Mar 23, 2017 02:09PM EDT
You may return all or a portion of your Order within 30 days of the date of purchase if you are dissatisfied with your Virtue product.  Please contact us at customercare@virtuelabs.com or by calling us at 844-782-4247 in order to arrange a return or refund.

We will refund to the credit card you used to place the Order the portion of the Order you are returning, based on the guidelines below, plus the portion of the sales tax associated with that return.  We will not refund the cost of shipping your Order to you.
 
You want to return: Refund policy:
An entire Order
You buy three items in an Order at a total price of $90, plus taxes and shipping.
 
We will refund the entire price of the Order, plus applicable sales tax. 

REFUND AMOUNT:  $90, plus applicable sales tax
 
One or more items within an Order, but not the entire Order
You buy five items at a total price of $90, plus taxes and shipping and you want to return one item at a price of $30.
 
We will refund the full price of the item, plus applicable sales tax.

REFUND AMOUNT:  $30, plus applicable sales tax
One or more items within a bundle (i.e. a set of multiple products sold at a discounted price per product), but not the entire bundle
You buy a bundle of three items for $75, plus taxes and shipping.  If those three products were purchased individually, their price would be $30 each.  In the bundle, they cost only $25 each, a savings of $5 over the full retail price on the Sites.
 
We will refund the price the item costs in the bundle, not the full retail price for the item on the Sites, plus applicable sales tax.

FULL RETAIL PRICE OF ITEM:  $30
BUNDLED PRICE OF ITEM:  $25

REFUND AMOUNT:  $25, plus applicable sales tax

 
We may require receipt of the returned product prior to issuing a refund and will provide you with return shipping instructions if returning the product to Virtue is required.  Virtue will pay for the cost of shipping a returned product back to us.

Contact Us

customercare@virtuelabs.com
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